In a world where air traffic is constantly growing, the need for efficient solutions increases. Access Oslo acts as a single point of contact for the entire Nordic region, ensuring that all ground services, from catering to transport, run seamlessly. This simplifies daily operations for airlines, charter brokers, and crew, who avoid spending valuable time coordinating services across many different airports and suppliers. “There are many small airports in Norway and the Nordics,” says Vidar Broks-Sjåstad, Key Account Manager and Senior Handling Coordinator who has worked at Access Oslo for over 8 years. “Most of these airports are managed by commercial operators like Widerøe and Avinor. They are staffed based on scheduled air traffic, but are often not prepared for private jets and their specific needs.”

Local Airports with Variable Offerings

Airports have operating hours adapted to scheduled air traffic. For an aircraft operator, it can be challenging to contact a local handler – especially if the airport is closed for large parts of the day. “In Northern Norway, for example, an airport might be open from 05:00 to 09:00, closed until 13:30, open again for a couple of hours, and then closed until evening. For a foreign operator, it can be extremely frustrating to get in touch with the right person,” says Vidar. By using Access Oslo as a single point of contact, operators avoid this challenge. We ensure a quick response and forward all inquiries to the right people, so that local handling is prepared in the best possible way.

Simpler Logistics throughout the Nordics

Operating private jets in the Nordics can quickly become a logistical challenge. Not only are there varying operating hours, availability, and services at different airports, but cultural differences and language barriers can also make communication difficult for international operators. “In the Nordics, we share the same language and a common culture,” says Vidar. “So it is much easier for us to communicate with a handler in Umeå than it is for an operator from China.” Access Oslo acts as a link between the client and the local handler. We ensure that the client's expectations are matched with local conditions, while also motivating local handlers to go the extra mile. “It's not certain that you'll get exactly the same service at a smaller airport as you would at our FBOs in Oslo and Torp, but we ensure they get the best possible experience,” says Vidar. And furthermore, we have a solution when a stay at a small, local airport leaves no room for error.

On-site Trip Support – when Nothing Can Go Wrong

For some of our clients, it's not enough to know that things will be arranged – they want someone on-site to ensure everything runs smoothly. Access Oslo therefore offers On-site Trip Support, where we send our staff to the airport to meet the local handler, review the process, and look for areas of improvement. “Our VVIP clients often request this,” explains Vidar. “When nothing can go wrong with handling, catering, or transport, the operator sometimes requests our presence to ensure everything is done correctly.” In addition to on-site support, we also offer off-site trip support. Here, we act as a representative on behalf of the client, continuously following up, communicating, and providing updates so that the operator or flight support team can relax.

More than a Handler – a Complete Solution

At Access Oslo, it's not just about booking services – we aim to be a proactive and solution-oriented partner for our clients. We go to great lengths to find solutions, even when requests are unusual or come at short notice. “We've had state visits where guests suddenly wanted to play golf, but all the courses were fully booked. Then we had to talk to the owners and try to arrange it,” says Vidar. “One client had a layover at Gardermoen on May 17th – what could we come up with? We arranged a champagne breakfast at Eidsvollbygningen and an exclusive tour.” We do more than offer standard handling services such as fuel, catering, and de-icing, both at our FBOs and at local airports in the Nordics. We ensure that all details are in place, and that clients receive a seamless experience. “There's nothing stopping you from doing this yourself,” says Vidar, “but then you'll need to be patient. You might get an answer for one thing, but not another, and then the difficult task of figuring out: who can help me with that, begins. By using Access Oslo as a single point of contact for the Nordics, clients avoid this frustration.” We handle everything, from the smallest details to the most complex logistical tasks – quickly, easily, and professionally. That is why many clients prefer Access Oslo as their partner for handling and support in the Nordics.